Spa FAQ: Get Your Questions Answered

Why do you require a card on file to book the appointment?

We require a card on file to protect our therapists. This allows us to ensure that they are compensated for the services performed and protected against no-show appointments and last-minute cancellations, which is part of our payment policies at the spa.

How can I tip my service provider?

If paying on a card, a tip can be added to the card, and it will show up on their paycheck. Cash is accepted, or some providers have Venmo codes that can be scanned. For more information on gratuities, you might also want to check our gift certificate information.

Do you charge sales tax?

Sales tax is not required to be charged on services. However, sales tax is charged for any retail purchases.

Do you accept a check?

Yes, however a credit card must still be on file and will be charged in the event the check does not go through.

Do you accept HSA cards?

We are currently unable to accept HSA cards, but we can email a receipt so that it can be submitted for reimbursement.

How do I redeem a gift certificate?

Gift Certificates will be redeemed at checkout. They are digitally kept in our system so if you ever lose it, we will be able to look it up. Gift certificates expire 1 year from purchase date. A credit card is still required on file, if an appointment is cancelled within the cancellation window, we can use the gift certificate to cover the late cancellation charges.

Do I need to undress for my massage?

Yes, your massage therapist will be able to access all muscles if you are disrobed completely. If you choose to leave on undergarments, the therapist may be able to do compressions over the sheet. We want all our guests to be most comfortable so feel free to undress to your comfort level. Please ask your massage therapist if you have any questions. If you are getting a chair massage, you will stay fully clothed, just a t-shirt and comfy pants is perfect!

What kind of pressure should I get?

Pressure depends on the individual. We typically recommend a 7 out of 10 on your pain scale. This is the "hurts so good" range and allows the therapist to work the muscles without leaving you sore after. Sometimes if the tissues are very tight, it can be harder for our therapists to work through that. Please be very hydrated before your massage. We offer several different add on's to help prep the muscles for massage and they may be recommended by your therapist to help achieve your bodywork goals.

Will all my pain be immediately relieved after a massage?

No, the same way it takes a while for you to build stress and tension in the body, it can take a few sessions to relieve the pain depending what is going on. Massage is not a miracle quick fix but assists in long term pain management and also keeps the muscles loose to help prevent future tension and injuries.

Can minors receive a massage?

For clients under the age of 16, we require written consent from a parent or guardian and request that the parent or guardian be present in the room during the massage service. Clients between the ages of 16-18 only need parental written consent. Minors also need parental written consent for facial services as well. This policy is in place to ensure the safety and well-being of both our therapists and our younger clients, addressing common massage therapy questions.

Where are you located?

We are located at 652 N Kays Dr #3, Kaysville Ut 84037. We are located on the second floor of the GP Motor Company building. If you enter through the main West facing doors and come upstairs the spa is right there!

Where are your parking stalls?

Parking stalls are on the north side of the building against the fence, we are the first 4 stalls. If all our stalls are occupied, feel free to park in one of the dealership stalls. Please do not park in the Aspire parking stalls.

Is there an elevator?

Yes! If you enter through the main West facing doors, go through the doors and through the GP reception area, the elevator will be immediately on your right. Come upstairs and turn left and the spa will be on your left.

How can I purchase a gift certificate?

Gift Certificates can be purchased on our gift certificate page and following the links to either purchase online, send in a gift certificate inquiry to receive an invoice, or purchasing in house.

How do I redeem a gift certificate?

Gift Certificates will be redeemed at checkout. They are digitally kept in our system so if you ever lose it, we will be able to look it up. Gift certificates expire 1 year from purchase date. A credit card is still required on file, if an appointment is cancelled within the cancellation window, we can use the gift certificate to cover the late cancellation charges.

Do gift certificates expire?

Yes, they expire 1 year from purchase date.

What happens if I lose my gift certificate?

Gift certificates are stored digitally attached to the recipients name if they were assigned at the time of purchase. We can also look up the purchaser to help us locate the gift certificate number. Please let us know at the time of booking if you have a gift certificate so that we can research and make sure we have it all set and ready to be redeemed.

How do I give the recipient their gift certificate?

If gift certificates are purchased in house we can hand you a physical copy of the gift certificate. If they are purchased online, you'll receive a receipt that you can either print out at home and give to the recipient or you can take a picture on your phone to either email or text the recipient when you want them to have it.

*Gift certificates are not emailed to the recipient automatically when you purchase, this helps to keep a surprise if you are purchasing the gift certificate in advance. If you would like us to email a copy to the recipient, please text 801-252-6620 or email us at hello@thejuniperspa.com with the request. Please be aware that emails may end up in junk mail*